Shipping & Returns Policy

At Light Bulbs Sales Store, we’re committed to making your lighting shopping experience bright and hassle-free. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Note: We currently ship worldwide except to certain Asian countries and remote areas. Shipping times may vary depending on destination and customs processing.

Easy Returns & Exchanges

We want you to be completely satisfied with your lighting purchase. If you’re not happy with your order, we offer a simple returns process for most products.

Our Return Policy

• Most items can be returned within 15 days of receiving your order
• Items must be in original condition with all packaging intact
• A Return Authorization (RA) number is required for all returns
• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

• Incandescent Light Bulbs (due to fragility and potential damage during return shipping)
• LED Light Bulbs that have been removed from original packaging
• Vintage & Nostalgic Light Bulbs (considered specialty/collector items)
• Any item not in its original condition, damaged, or missing parts

How to Initiate a Return or Exchange

1. Contact our customer service within 15 days of receiving your order at [email protected] with your order number and reason for return
2. Receive your RA number – We’ll email you within 1-2 business days with return instructions and your RA number
3. Package your item(s) securely in the original packaging with all accessories
4. Ship your return to our Philadelphia warehouse (address will be provided with your RA number)
5. Wait for processing – We’ll notify you via email once we receive and inspect your return

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse):

• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-5 business days after we approve your return
• Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Note: Sale items are only eligible for exchange or store credit.

Exchange Process

To exchange an item:

1. Follow the standard return process above
2. In your initial email, clearly state you want an exchange and specify the replacement product
3. We will process the exchange once we receive your return
4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective lighting product:

• Contact us immediately at [email protected] with photos of the damage
• We will provide a prepaid return label if necessary
• We’ll ship a replacement as soon as possible at no additional cost

Need Help?

Our lighting specialists are happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Light Bulbs Sales Store, 2287 Garrett Street, Philadelphia, PA 19108 USA

We appreciate your business and look forward to lighting up your world!