Light Bulbs Sales Store Returns & Exchanges Policy

At Light Bulbs Sales Store, we want you to be completely satisfied with your lighting purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process for most of our products.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange, provided they are in original condition with all packaging intact. Please note:

  • All returns require a Return Authorization (RA) number
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, the following lighting products cannot be returned:

  • Incandescent Light Bulbs (due to fragility and potential damage during return shipping)
  • LED Light Bulbs that have been removed from original packaging
  • Vintage & Nostalgic Light Bulbs (considered specialty/collector items)
  • Any item not in its original condition, damaged, or missing parts

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Receive your RA number – We’ll email you within 1-2 business days with return instructions and your RA number
  3. Package your item(s) securely in the original packaging with all accessories
  4. Ship your return to our Philadelphia warehouse (address will be provided with your RA number)
  5. Wait for processing – We’ll notify you via email once we receive and inspect your return

Return Shipping Information

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return Address:
Light Bulbs Sales Store – Returns
[Your RA Number]
2287 Garrett Street
Philadelphia, PA 19108
USA

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we approve your return
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement

Note: Sale items are only eligible for exchange or store credit.

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. In your initial email, clearly state you want an exchange and specify the replacement product
  3. We will process the exchange once we receive your return
  4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective lighting product:

  • Contact us immediately at [email protected] with photos of the damage
  • We will provide a prepaid return label if necessary
  • We’ll ship a replacement as soon as possible at no additional cost

Return Authorization Request Template

Use this template when emailing your return request:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Light Bulbs Sales Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return: [Reason – e.g., wrong item, defective, changed mind] – Preferred Resolution: [Refund/Exchange – if exchange, specify desired item] Please provide the Return Authorization number and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our lighting specialists are happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Light Bulbs Sales Store
2287 Garrett Street
Philadelphia, PA 19108
USA

We appreciate your business and strive to make your lighting shopping experience bright and hassle-free!